Privacy Policy

Quanzhou Osgoodway Co., Ltd. ("we," "us," or "our") operates the websites lp.osgwbag.com and www.osgwbag.com. We are committed to respecting your privacy and protecting any personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By accessing or using our website and submitting any inquiry, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

When you submit an inquiry, request a quote, or contact us through our website forms, we may collect the following personal information:

• Full name
• Business email address
• Company name
• Phone number and/or WhatsApp number
• Inquiry details, product specifications, or custom requirements

B. Technical & Usage Data Collected Automatically

When you visit our website, certain information is collected automatically through cookies and standard server logs, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referral source (e.g., search engine or ad campaign)
• Cookie identifiers and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your B2B inquiries and respond to requests for custom backpack or bag quotes
• To arrange product sampling, production scheduling, and order fulfillment
• To communicate with you via email or WhatsApp regarding your inquiry or customer service requests
• To analyze website traffic, visitor behavior, and campaign performance using analytics tools
• To measure and optimize the effectiveness of our Google Ads advertising campaigns
• To improve the overall performance, content, and user experience of our website

3. Data Protection & Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis among our staff
• Secure hosting infrastructure provided by SiteGround
• Regular reviews of our data handling and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services & Cookies

Third-Party Services We Use

We work with reputable third-party service providers to operate our website and improve our services. These include:

• Google Analytics -- used to collect and analyze anonymized website traffic and user behavior data to help us understand how visitors interact with our site.
• Google Ads Conversion Tracking -- used to measure the effectiveness of our advertising campaigns and track actions taken after clicking on our ads.
• SiteGround -- our web hosting provider, which stores website data on secure servers.

These third parties have their own privacy policies governing the data they collect. We encourage you to review their respective policies for further information.

Cookies

Our website uses cookies to enhance functionality and collect usage data. Types of cookies used include:

• Essential cookies -- required for the website to function properly
• Analytics cookies -- used by Google Analytics to track website performance
• Advertising cookies -- used by Google Ads for conversion tracking and remarketing

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

No Sale of Personal Information

We do not sell, rent, or trade your personal information to any third parties for their marketing or commercial purposes.

5. Your Rights & Data Control

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right of Access -- request a copy of the personal information we hold about you
• Right to Correction -- request that we update or correct any inaccurate information
• Right to Deletion -- request that we delete your personal data from our records
• Right to Withdraw Consent -- withdraw your consent for us to process your data at any time
• Right to Object -- object to the processing of your data for certain purposes

To exercise any of these rights, please contact us using the details provided in the section below. We will respond to all legitimate requests within a reasonable timeframe.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Inquiry data is generally retained for a period of up to three (3) years unless a longer retention period is required for ongoing business or legal obligations.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. We will indicate the date of the most recent revision at the top of this page. We encourage you to review this policy periodically.